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Terms & Conditions

Last updated: 21 August 2026

Welcome to Studio Bagnaschino. These Terms & Conditions ("Terms") explain the basis on which Studio Bagnaschino provides its services, what is included in a project, what is expected from the client, and the rights and obligations of both parties.

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These Terms are intended primarily for consumers purchasing Services for private residential purposes. Where mandatory consumer-protection law applies. Nothing in these Terms is intended to limit, exclude or waive those rights.

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These Terms are intended primarily for consumers purchasing Services for private residential purposes. Where mandatory consumer-protection law applies, nothing in these Terms is intended to limit or exclude those mandatory rights.

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1. ABOUT STUDIO BAGNASCHINO AND THE SERVICES

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1.1 Studio Bagnaschino ("Studio Bagnaschino", "we", "us" or "our") provides remote interior design services ("Services") to clients ("you" or "the client"), primarily for residential interiors.

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1.2 The Services are creative interior design services focused on the aesthetic and functional development of residential spaces.

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Unless expressly agreed otherwise in writing, the Services do not constitute:

  • architectural services;

  • engineering services;

  • structural advice or calculations;

  • building or construction services;

  • renovation management;

  • project management;

  • procurement or purchasing services;

  • installation services;

  • site supervision or inspection;

  • contractor or tradesperson coordination;

  • quantity surveying;

  • manufacturing or fabrication services; or

  • legal, regulatory or planning advice.

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1.3 The Services are offered through different design packages, including Design Direction and Complete Design, together with any applicable Add-Ons or Additional Rooms. The general contractual framework is set out in the Assignment Agreement. The specific scope and commercial details of the individual project, including the Services purchased, number of rooms, Deliverables, phases, meetings, revisions, fees, payment schedule and project timeline, are set out in the applicable Assignment Details Letter. Any project-specific quotation or written amendment may further supplement those documents.

2. DEFINITIONS

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​For the purposes of these Terms:

  • Additional Room means a room added to a project beyond the number included in the originally selected package.

  • Add-Ons means additional services offered separately, including Custom Kitchen System Design, Custom Built-in Cabinet Design, 3D Model Visualisation, and Additional Revision Rounds, or such other services as may be offered by Studio Bagnaschino.

  • Assignment Agreement means the general agreement between Studio Bagnaschino and the client governing the provision of the Services, including the general rights and obligations of the parties.

  • Assignment Details Letter means Appendix 1 to the Assignment Agreement containing the project-specific scope, Deliverables, phases, timeline, meetings, revisions, fees and payment terms.

  • Business Day means a day other than a Tuesday, Sunday, or public holiday in the Netherlands.

  • Client Materials means photographs, measurements, floor plans, drawings, reference images, product information, documents and other materials supplied by the client.

  • Complete Design means the three-phase remote interior design service described in the applicable package description and, where applicable, further specified in the Assignment Details Letter.

  • Design Alignment Call means the free 20-minute introductory video consultation offered to prospective clients.

  • Design Direction means the two-phase remote interior design service described in the applicable package description and, where applicable, further specified in the Assignment Details Letter.

  • Deliverables means the specific digital outputs included in the selected Services, as identified in the applicable Assignment Details Letter and/or applicable package description.

  • Project Completion means the point at which the final agreed Deliverables and final presentation for the applicable project or phase have been delivered, subject to any Revision Rounds expressly included in the applicable Assignment Details Letter.

  • Room / Open-Plan Space: For pricing purposes, a room is an individual space or a distinct functional area within an open-plan space that requires design work. An open-plan space will therefore be counted as more than one room depending on the number of functions requiring design work. An open-plan space with two functions, such as kitchen + dining or living + dining, is generally counted as two rooms. An open-plan space with three functions, such as kitchen + dining + living, is generally counted as three rooms. However, where one of the functions requires only limited design input, Studio Bagnaschino may determine that the scope falls between the applicable two-room and three-room packages. The applicable scope and fee will be confirmed in the proposal before the project begins.

  • Services means the interior design services purchased by the client.

  • Start of Work means the commencement of substantive project work, including client-specific research, concept development, mood board creation, layouts, sketches, space planning, 3D modelling, product research or preparation of project-specific presentation materials.

  • Work means the original creative work produced by Studio Bagnaschino in connection with the Services, including design concepts, layouts, drawings, sketches, mood boards, presentations, visualisations and other original design materials.

3. CONTRACT FORMATION ​

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3.1 A binding contract ("Contract") is formed when:

  • the client signs or otherwise expressly accepts the Assignment Agreement and the applicable Assignment Details Letter; or

  • where a Service is expressly offered for direct online purchase without an Assignment Agreement and Assignment Details Letter, the client completes the applicable booking or order process and makes the required payment or otherwise expressly accepts the Contract.

 

​3.2 The Design Alignment Call is free and does not create a Contract for paid Services.

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3.3 The Contract consists of:

  • the Assignment Agreement;

  • the applicable Assignment Details Letter;

  • any agreed project-specific quotation or written amendment;

  • these Terms; and

  • he applicable package description, and

  • where applicable, the Schedule 1 - Service Value Allocation.

 

Where there is an inconsistency, the Assignment Agreement governs general contractual matters, while the Assignment Details Letter governs project-specific matters. A later written amendment expressly agreed by both parties takes precedence over the earlier document to the extent of the amendment.

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Schedule 1 – Service Value Allocation provides the methodology for determining the relative value of Services actually performed and does not determine the timing or amount of invoices.

 

These Terms and the Schedule 1 - Service Value Allocation do not override mandatory consumer law.

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3.4 The client has a statutory right of withdrawal where applicable under Section 4. The withdrawal period for a distance contract for Services generally begins on the day after the Contract is concluded.

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3.5 No amendment to the scope, fee, Deliverables, number of rooms or other material project term is binding unless agreed in writing by both parties.

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3.6 Studio Bagnaschino may decline an enquiry or proposed project before a Contract is formed.

4. CONSUMER RIGHT OF WITHDRAWAL

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4.1 Where the client is a consumer and the Contract is concluded at a distance, the client generally has a statutory right to withdraw from the Contract without giving a reason within fourteen (14) calendar days after the day on which the Contract is concluded.

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4.2 The statutory right of withdrawal applies regardless of whether the client has paid a deposit, unless a statutory exception applies.

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4.3 The client may exercise the right of withdrawal by clearly informing Studio Bagnaschino of the decision to withdraw, for example by email, by using the applicable statutory model withdrawal form, or through the withdrawal function made available on Studio Bagnaschino's website. The client is not required to use a particular form or method where applicable law permits another clear statement of withdrawal.

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4.4 Where the Contract was concluded through an online interface, Studio Bagnaschino will provide a clearly visible and easily accessible withdrawal function on its website during the statutory withdrawal period. The withdrawal function will allow the client to identify the relevant Contract, confirm the decision to withdraw and submit the withdrawal statement. Studio Bagnaschino will provide the client with an acknowledgement of receipt of the withdrawal on a durable medium without undue delay.

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4.5 The client is not required to provide a reason for exercising the statutory right of withdrawal.

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4.6 If the client has not expressly requested that the Services begin during the withdrawal period, Studio Bagnaschino will not commence substantive project work until the withdrawal period has expired, unless otherwise permitted by applicable law.

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4.7 The client may expressly request that Studio Bagnaschino begin performing the Services before the expiry of the fourteen-day withdrawal period.

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Where the client makes such a request:

  • Studio Bagnaschino may begin the Services during the withdrawal period;

  • the client retains the statutory right of withdrawal during the withdrawal period;

  • if the client exercises that right after the Services have begun, the amount corresponding to the proportion of the Services actually provided up to the time Studio Bagnaschino receives the withdrawal notice may be deducted from any amount otherwise refundable to the client, provided that the client made the express request for early commencement and received the legally required information;

  • Studio Bagnaschino will provide the client with the completed project materials corresponding to the Services actually provided up to the time Studio Bagnaschino receives the withdrawal notice;

  • Studio Bagnaschino will not charge the client for Services performed during the withdrawal period where the statutory requirements for charging such an amount have not been satisfied.

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4.8 Studio Bagnaschino will obtain the client's express request for early commencement separately from the client's general acceptance of the Contract. The request will also include the client's acknowledgement that, where legally applicable, the client must pay proportionately for Services actually provided before withdrawal.

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4.9 If the Services are fully performed during the withdrawal period, the client's right of withdrawal may expire upon full performance only where:

  • the client expressly requested Studio Bagnaschino to begin performance during the withdrawal period; and

  • the client expressly acknowledged, before performance began, that the right of withdrawal would be lost once the Services had been fully performed.

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4.10 Nothing in these Terms limits any mandatory consumer right relating to withdrawal, cancellation, reimbursement, conformity of the Services or other statutory remedies.

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4.11 Proportionate Payment for Services Commenced During the Withdrawal Period

Where the client has expressly requested that Studio Bagnaschino begin performing the Services during the statutory withdrawal period and subsequently exercises the right of withdrawal before the Services have been fully performed, the client may be required to pay a proportionate amount for the part of the Services that has actually been provided before Studio Bagnaschino receives the withdrawal notice, provided that the statutory requirements for such payment have been satisfied.

The amount payable is not a cancellation fee, penalty or non-refundable deposit. It represents only the proportionate value of the Services actually provided up to the time of withdrawal, as permitted by applicable law.

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4.12 Schedule 1 - Service Value Allocation

For the purpose of determining the proportionate value of Services actually provided under Section 4.11, Studio Bagnaschino uses the applicable Schedule 1 – Service Value Allocation.

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Schedule 1 assigns percentages to the principal components of the relevant Services and Deliverables. These percentages represent the relative contractual value of the relevant Service components for the purpose of determining the value of Services actually performed.

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The allocations do not constitute separate prices for individual Deliverables, do not represent an estimate of the number of hours required to perform any task, and do not determine when or how the Services are invoiced.

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The payment schedule determines the amounts invoiced and paid. Schedule 1 determines the relative value of Services actually performed. These are separate concepts.

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4.13 Determination of Services Provided

If the client exercises the right of withdrawal after Services have commenced, Studio Bagnaschino will determine, as at the time the withdrawal notice is received, which components of the relevant Services have been completed or materially performed.

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The value of the Services actually performed will be determined by applying the applicable Service Value Allocation to the relevant Service or phase fee, independently of the invoice on which the client has paid for those Services.

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Where a component has only been partially performed at the time of withdrawal, Studio Bagnaschino may take the proportion of that component actually performed into account, provided that doing so is legally permissible and the proportion can reasonably be established.

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Studio Bagnaschino will not treat the entire value of a component as having been provided merely because work on that component has commenced.

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4.14 Calculation of Amount Retained

Where Section 4.11 applies, the proportionate value of Services actually provided before withdrawal may be deducted from any amount otherwise refundable to the client.

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If the amount already paid by the client exceeds the amount properly attributable to Services provided, Studio Bagnaschino will refund the difference in accordance with applicable law.

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If the value of Services actually provided exceeds the amount already paid, Studio Bagnaschino will not automatically treat the difference as an additional cancellation fee or charge. Any amount that may remain payable by the client will be determined in accordance with applicable law and the contractual rules governing the relevant termination or withdrawal.

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Studio Bagnaschino will not charge the client an additional termination fee or cancellation fee under this section.

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4.15 Additional Rooms and Add-Ons

Additional Rooms and Add-Ons are valued separately from the main Package for the purpose of determining the Services actually performed, unless the applicable Schedule 1 expressly provides otherwise.

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Where an Additional Room is selected at registration and forms part of the selected Package, its fee is included in the total Package fee and the total Package fee is invoiced according to the applicable Package payment schedule.

Where an Additional Room is requested after the Project has commenced, it constitutes a separate Additional Service and is invoiced separately in full before work on that Additional Room begins, unless otherwise agreed in writing.

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The Add-On Services identified in Schedule 1 are separate Services from the main Package and are invoiced separately in full when accepted by the client, regardless of whether they are selected at registration or requested after the Project has commenced.

For the purpose of determining the value of Services actually performed, each applicable Additional Room or Add-On is assessed using its own Service Value Allocation, independently of the invoice on which the relevant amount was paid.

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Payment of an invoice does not by itself constitute a waiver of the client's statutory right of withdrawal or an express request for early commencement.

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4.16 Project Materials Following Withdrawal

Where the client has lawfully paid, or is required by applicable law to pay, for Services or Deliverables actually provided before withdrawal, Studio Bagnaschino will provide the corresponding completed project materials where appropriate and legally permissible.

The client may use such materials for the private residential project for which they were created, subject to the intellectual-property provisions of these Terms and any applicable third-party rights.

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4.17 Evidence and Review of the Calculation

Where Studio Bagnaschino retains or deducts an amount under this section, it will be able to identify the Services or components on which the calculation is based and, where reasonably requested by the client, explain the calculation.

Nothing in this section prevents the client from disputing the calculation or exercising any statutory right or remedy available under applicable law.

5. SERVICES AND DELIVERABLES

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5.1 Studio Bagnaschino will provide only the Services and Deliverables expressly included in the applicable Assignment Details Letter and, where applicable, the relevant package description or agreed project-specific quotation.

Any service, activity, Deliverable, meeting, revision, research or design development not expressly included is outside the agreed scope unless subsequently agreed in writing.

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5.2 The client must provide accurate and sufficiently detailed Client Materials, including measurements, photographs, floor plans, room dimensions, preferences and other information reasonably required for the Services.

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5.3 The client is responsible for ensuring that Client Materials are accurate, complete and sufficiently current.

Studio Bagnaschino may reasonably rely on information supplied by the client and is not responsible for consequences arising from materially inaccurate, incomplete or outdated Client Materials supplied by the client.

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5.4 Studio Bagnaschino does not independently survey, measure or verify the property unless such service is expressly agreed in writing.

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5.5 Studio Bagnaschino does not determine or guarantee whether a proposed design, alteration, installation or product is structurally, architecturally, technically, legally or otherwise feasible.

The client must obtain appropriate verification from qualified architects, engineers, contractors, installers, kitchen suppliers, manufacturers or other professionals before implementing any design that requires technical or regulatory approval.

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5.6 The Services consist of design recommendations and creative development. Interior design outcomes are inherently subjective.

Studio Bagnaschino does not guarantee that the client will have a particular subjective reaction to the finished design, provided that the Services are performed in accordance with the agreed scope and applicable professional standard.

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5.7 Delivery dates and project timelines provided by Studio Bagnaschino are estimated timelines unless a specific binding deadline has expressly been agreed in writing. Timelines may be affected by:

  • late receipt of Client Materials;

  • delayed client feedback;

  • delayed approvals;

  • additional requests;

  • scope changes;

  • third-party information;

  • supplier information;

  • technical problems; or

  • circumstances beyond Studio Bagnaschino's reasonable control.

 

5.8 Where the client's delay materially affects the project timeline, Studio Bagnaschino may reasonably adjust the project schedule.

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5.9 Studio Bagnaschino does not provide renovation, construction or installation management under any circumstance.

This includes:

  • communicating with contractors on the client's behalf;

  • providing contractor instructions;

  • supervising tradespeople;

  • inspecting workmanship;

  • monitoring construction;

  • coordinating installers;

  • attending construction meetings;

  • checking installation;

  • managing deliveries;

  • managing suppliers; or

  • resolving construction or installation disputes.

 

5.10 The client remains responsible for engaging and managing contractors, tradespeople, installers, suppliers and other professionals required to implement the design.

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5.11 Studio Bagnaschino is not a party to contracts between the client and third-party suppliers, contractors, manufacturers, installers or other professionals.

Studio Bagnaschino is not responsible for their prices, availability, performance, workmanship, measurements, delivery, installation, warranties, cancellations or other contractual obligations.

6. CUSTOM DESIGN ADD-ONS

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6.1 Custom Kitchen System Design

Where purchased, Custom Kitchen System Design provides conceptual and aesthetic design and spatial planning for a kitchen system.

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Depending on the applicable package, this may include:

  • spatial planning;

  • kitchen layout;

  • cabinetry configuration;

  • elevations;

  • dimensional guidance;

  • material and finish direction; and

  • overall design development.

 

6.2 Custom Kitchen System Design does not include:

  • architectural services;

  • structural engineering;

  • technical engineering;

  • manufacturing drawings;

  • fabrication files;

  • installation drawings prepared by a manufacturer;

  • structural calculations;

  • electrical or plumbing engineering;

  • contractor coordination;

  • procurement;

  • installation;

  • construction management; or

  • manufacturing feasibility certification.

 

6.3 Custom Built-in Cabinet Design

Where purchased, Custom Built-in Cabinet Design provides conceptual and aesthetic design and spatial planning for built-in cabinetry.

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It may include:

  • layout;

  • elevations;

  • dimensional guidance;

  • configuration;

  • material and finish direction; and

  • overall design direction.

 

Custom Built-in Cabinet Design does not include technical construction documentation, manufacturing or fabrication drawings, production files, structural calculations, engineering documentation, installation drawings or installation instructions.

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6.4 Before fabrication or installation, all kitchen, cabinetry, joinery and other custom design proposals must be reviewed, measured and technically verified by the relevant qualified professional, manufacturer, supplier, carpenter, joiner, contractor or installer.

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6.5 Studio Bagnaschino does not provide certification that a proposed kitchen, cabinet or joinery design is technically suitable for manufacture or installation.

7. MEETINGS AND COMMUNICATION

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7.1 Email is the primary formal communication channel for project-related communication.

The following should be confirmed by email:

  • design instructions;

  • approvals;

  • revision requests;

  • scope changes;

  • material decisions;

  • project decisions; and

  • other matters affecting the Contract.

 

7.2 WhatsApp may be used for brief logistical communication where appropriate.

Substantive design instructions, approvals, revision requests or scope changes communicated through WhatsApp should be confirmed by email before Studio Bagnaschino is required to act on them.

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7.3 Studio Bagnaschino does not provide continuous or on-demand communication support.

Messages are generally answered within two (2) Business Days during normal business hours, although this is an indicative response time and not a guaranteed response deadline.

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7.4 The number of project video meetings included in the Services is stated in the Assignment Details Letter and/or applicable package description.​ Studio Bagnaschino may, at its discretion, request or schedule an additional meeting during a phase where this is reasonably necessary for the progress of the project.

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7.5 Additional meetings are not included unless expressly stated and may be offered separately at Studio Bagnaschino's discretion and subject to an additional fee agreed before the meeting takes place. An additional 60-minute online meeting is charged at €75 including VAT.

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7.6 Communication outside scheduled meetings does not constitute an additional project meeting or ongoing design consultation unless expressly agreed.

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7.7 In-person meetings or consultations may be offered for selected projects located in Hilversum, Netherlands.

Any such meeting is for design discussion purposes only unless a separate written agreement expressly states otherwise. It does not constitute site supervision, construction management or technical inspection.

8. REVISIONS

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8.1 A "Revision Round" means a consolidated set of reasonable changes to the existing design within the agreed overall design direction and project scope.

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8.2 A Revision Round may include:

  • adjustments to a proposed layout;

  • refinement of furniture selections;

  • refinement of colours;

  • refinement of materials;

  • refinement of lighting selections;

  • clarification of design decisions; and

  • small to moderate changes to existing Deliverables.

 

8.3 A Revision Round does not include:

  • completely changing the agreed design concept;

  • changing the overall design direction;

  • restarting the design process;

  • developing an entirely new concept;

  • adding new rooms;

  • adding new services;

  • creating a new project phase; or

  • work materially outside the original scope.

 

8.4 The number of included Revision Rounds is stated in the applicable Assignment Details Letter and/or applicable package description.

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8.5 For the Design Direction package, one (1) Revision Round is included.

Unless otherwise agreed in the Assignment Agreement and/or Assignment Details Letter, this may be requested after either the Phase 1 or Phase 2 presentation.

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8.6 For the Complete Design package, two (2) Revision Rounds are included.

Unless otherwise agreed in the Assignment Agreement and/or Assignment Details Letter, one (1) Revision Round may be requested after the Phase 1 presentation and one (1) Revision Round after the Phase 2 presentation.

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8.7 8.7 The client may request a Revision Round within seven (7) days the date of the presentation and should consolidate feedback into one coherent set of comments for each Revision Round.

Multiple separate rounds of feedback submitted at different times may constitute additional work where they require materially additional design development.

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8.8 Additional Revision Rounds may be purchased for €75 incl. VAT per Revision Round, subject to Studio Bagnaschino's acceptance and the additional work being reasonably compatible with the project schedule.

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8.9 Studio Bagnaschino is not required to commence an additional Revision Round until the applicable additional fee has been agreed and, where invoiced in advance, paid.

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8.10 Approval of a design phase means that the client accepts the design developed during that phase for the purposes of progressing the project.

Changes requested after approval may constitute additional work where they fall outside the included Revision Rounds or materially alter previously approved work.

 

Nothing in this section limits any mandatory legal rights the client may have where the Services do not conform to the Contract.

9. PROJECT COMPLETION AND DIGITAL DELIVERY

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9.1 The project is considered completed when the final agreed Deliverables and final presentation have been delivered and any Revision Rounds expressly included in the applicable Assignment Details Letter have either been completed or have expired because the client has not requested them within seven (7) days the date of the final presentation.

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9.2 Studio Bagnaschino will deliver the Deliverables digitally through the designated digital delivery method.

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9.3 Studio Bagnaschino does not provide:

  • printed presentations;

  • printed plans;

  • printed product lists;

  • binding;

  • physical presentation materials; or

  • physical copies of digital Deliverables.

 

9.4 The client is responsible for downloading and securely retaining copies of the final Deliverables.

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9.5 Studio Bagnaschino may keep shared project files accessible through the designated digital delivery platform for up to six (6) months after Project Completion.

The client should therefore download and retain copies of all final Deliverables.

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9.6 The expiry or removal of access to a digital delivery platform does not affect the client's ownership or licence rights already granted under these Terms.

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9.7 Studio Bagnaschino does not provide ongoing design support after the project has been completed. As a courtesy, Studio Bagnaschino may answer a small number of reasonable follow-up questions relating to the completed project. Such informal assistance does not constitute an ongoing contractual service or create an obligation to provide continuing support.

If the Client requires continued assistance, further design advice or additional work after completion, Studio Bagnaschino may provide a separate quotation for the requested service.

10. DIGITAL DELIVERABLES AND TECHNICAL REQUIREMENTS

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10.1 The Services and Deliverables are provided digitally. The client is responsible for having suitable internet access and compatible hardware and software reasonably required to receive, view, download and retain the Deliverables.

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10.2 Studio Bagnaschino will use reasonable efforts to deliver files in the formats stated or reasonably appropriate for the relevant Deliverable. Studio Bagnaschino does not guarantee compatibility with every device, operating system, software application or third-party platform.

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10.3 Temporary unavailability or technical problems affecting a third-party platform used for delivery or communication will not constitute a failure by Studio Bagnaschino where Studio Bagnaschino provides a reasonable alternative method of delivery.

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10.4 The client is responsible for downloading and retaining copies of the Deliverables within the period during which they are made available.

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10.5 Studio Bagnaschino is not responsible for loss of files caused by the client's failure to download or retain Deliverables after they have been made available, except where otherwise required by mandatory law.

11. PRODUCT RESEARCH AND PURCHASING

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11.1 Where product recommendations or product lists are included, they are provided as design and purchasing references.

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11.2 Studio Bagnaschino does not purchase, order, reserve, receive, store, inspect, install or return products on behalf of the client.

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11.3 Product prices, stock, availability, dimensions, finishes, colours, specifications, delivery times, warranties and other supplier information may change at any time.

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11.4 The client is responsible for confirming current product information and suitability with the relevant supplier before placing an order.

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11.5 Studio Bagnaschino is not responsible for changes made by suppliers or manufacturers after a product recommendation has been provided.

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11.6 Where product images, descriptions, trademarks or other materials belonging to third parties are included in a Deliverable, the relevant intellectual-property rights remain with their respective owners.

12. PAINT, MATERIALS AND STYLING

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12.1 Paint colour recommendations and paint colour schedules, where included, communicate design intent.

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12.2 Unless expressly stated in the Assignment Agreement, paint quantity calculations are not included.

The client, painter, contractor or relevant supplier remains responsible for determining the quantity required.

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12.3 Colour perception may vary depending on lighting, screen calibration, surrounding colours, material texture, application method and other environmental factors.

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12.4 Studio Bagnaschino does not guarantee that a colour viewed digitally will appear identical when applied physically. The client is responsible for testing the paint colour on the surface before placing an order.

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12.5 Where the package includes artwork or accessory recommendations, such selections are limited to key pieces supporting the overall design direction.

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They do not constitute comprehensive styling of individual shelves, surfaces, niches, decorative collections or personal possessions unless expressly included.

13. SCOPE CHANGES, ADDITIONAL ROOMS AND UPGRADES

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13.1 Requests that materially change the agreed:

  • project scope;

  • number of rooms;

  • Deliverables;

  • design requirements;

  • complexity;

  • project phases; or

  • required research or development

will require a revised quotation, additional fee and/or revised timeline.

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13.2 Studio Bagnaschino is not required to commence additional work until the revised scope and fee have been accepted in writing and any payment required before commencement under the applicable quotation, Assignment Details Letter or invoice has been received.

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13.3 Design Direction Pricing

The Design Direction package is available as follows:

  • 1 room: €700 incl. VAT

  • 2 rooms: €1,300 incl. VAT

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Where one or more Additional Rooms are selected at registration, each such room is added to the selected Package at €550 incl. VAT per room. The resulting amount constitutes the total Package fee and is invoiced according to the standard Design Direction payment schedule set out in Section 14.

 

13.4 Complete Design Pricing

The Complete Design package is available as follows:

  • 1 room: €1,250 incl. VAT

  • 2 rooms: €2,250 incl. VAT

  • 3 rooms: €3,050 incl. VAT

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Where one or more Additional Rooms are selected at registration, each such room is added to the selected Package at €850 incl. VAT per room.​ The resulting amount constitutes the total Package fee and is invoiced according to the standard Complete Design payment schedule set out in Section 14.

 

13.5 Where a client upgrades to a larger package tier, the upgrade fee is the difference between the applicable original package price and the applicable new package price, unless a different written quotation or revised Assignment Details Letter has been agreed.

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13.6 Payment Terms for Upgrades

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Design Direction:

  • If the upgrade is requested before or during Phase 1, the upgrade fee will be divided according to the standard staged payment structure of the Design Direction package (50% / 50%).

  • If the upgrade is requested during Phase 2, the full upgrade fee will be invoiced immediately.

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Complete Design:

  • If the upgrade is requested before or during Phase 1, the upgrade fee will be divided according to the standard staged payment structure of the Complete Design package (35% / 35% / 30%).

  • If the upgrade is requested during Phase 2, the 70% of the upgrade fee will be invoiced immediately, and the remaining 30% of the upgrade fee will be added to the Phase 3 invoice.

  • If the upgrade is requested during Phase 3, the full upgrade fee will be invoiced immediately.

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13.7 Add-On Services

The following Add-On Services are separate Services from the main Package:

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  • Additional Revision Round: €75 incl. VAT;

  • 3D Model Visualisation: €250 incl. VAT per room;

  • Custom Kitchen System Design: €450 incl. VAT;

  • Custom Built-in Cabinet Design: €450 incl. VAT.

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Each Add-On Service is invoiced separately and in full when accepted by the client, regardless of whether it is selected at registration or requested after the Project has commenced.

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Add-On Services are not added to the Package fee and are not divided among the Package's Phase 1, Phase 2 or Phase 3 invoices.

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Each Add-On has its own Service Value Allocation in Schedule 1, which applies regardless of when the Add-On is purchased.

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13.8 Where an Add-On is purchased during the statutory withdrawal period, Studio Bagnaschino will not commence that Add-On Service before receiving the client's express request for early commencement in accordance with Section 4, unless the withdrawal period has already expired. Where an Add-On is purchased at the same time as the main Package, the client's request for early commencement of the main Package does not, by itself, constitute an express request to commence the Add-On during the statutory withdrawal period.

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13.9 Additional Rooms added after the project has started will be invoiced in full before work on those rooms begins. The fee for an Additional Room does not include a 3D Model Visualisation. If the Client wishes to receive a 3D Model Visualisation for an Additional Room, this may be requested as an add-on and will be charged separately at the applicable fee of €250 including VAT per room.

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13.10 All upgrade and Additional Room invoices are due within seven (7) days unless otherwise agreed in writing.

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13.11 If, after final delivery and completion of the project, the Client requests Studio Bagnaschino to design one or more additional rooms, these rooms will not be treated as a new project. They will be added to the completed project and charged at the applicable additional-room fee stated in the current Services & Pricing information.

Any 3D visualisation requested for an additional room is charged separately where applicable.

14. PAYMENT TERMS

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​14.1 Design Direction

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Unless otherwise stated in the Assignment Details Letter:

  • 50% of the project fee is payable as the initial payment;

  • the remaining 50% is payable after the Phase 1 presentation.

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14.2 Complete Design

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Unless otherwise stated in the Assignment Details Letter:

  • 35% of the project fee is payable as the initial payment;

  • 35% is payable after the Phase 1 presentation;

  • 30% is payable after the Phase 2 presentation.

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14.3 Relationship between Payment Schedule and Service Value Allocation

The payment schedule determines when and in what instalments the agreed Package fee is invoiced and paid. It does not determine the value of Services actually performed at any particular point in the Project.

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The value of Services actually performed is determined separately in accordance with Section 4, Section 15 and Schedule 1, where applicable.

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The fact that an invoice has been issued or paid does not mean that all Services corresponding to that invoice have been performed, and the fact that Services have been performed does not determine which invoice the relevant Services must be attributed to.

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14.4 The applicable invoice states the exact amount and due date.

Unless otherwise stated, invoices are due within seven (7) days of the invoice date.

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14.5 Studio Bagnaschino requires payment of an applicable invoice before commencing the relevant phase of the Services. Payment of an invoice does not by itself constitute the client's express request to commence Services during the statutory withdrawal period. Where such an express request is required, it will be obtained separately in accordance with Section 4.

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14.6 Payments may be made using the payment methods specified in the Assignment Agreement, Assignment Details Letter, or invoice.

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14.7 All prices stated by Studio Bagnaschino are inclusive of Dutch VAT (BTW), unless expressly stated otherwise.

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14.8 Late payment

If an invoice is not paid by its due date, Studio Bagnaschino may send a payment reminder. Where the client is a consumer, Studio Bagnaschino will comply with the applicable statutory requirements before charging statutory collection costs, including any legally required fourteen-day payment period following a written demand.

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14.9 Where legally permitted, statutory interest may be charged on overdue consumer payments at the applicable statutory rate from the date on which such interest becomes legally due.

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14.10 Where legally permitted and after satisfaction of any mandatory notice requirements, reasonable statutory collection costs may be charged in accordance with applicable Dutch law.

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14.11 Studio Bagnaschino may suspend work on a project where an amount that is properly due remains unpaid, provided that such suspension is permitted by applicable law and does not affect any mandatory consumer rights.

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14.12 Suspension resulting from a client's payment default may reasonably affect the project timeline.

15. CANCELLATION AND TERMINATION BY THE CLIENT

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15.1 The client's statutory right of withdrawal under Section 4 remains unaffected.

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15.2 Outside the statutory withdrawal period, the client may request termination of the Contract by written notice.

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15.3 Where the client terminates the Contract after the statutory withdrawal period, Studio Bagnaschino is entitled to the amount properly attributable to Services actually performed up to the effective termination date and, where applicable, reasonable third-party costs that were specifically incurred for the client and cannot reasonably be cancelled or recovered, to the extent permitted by applicable law.

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The value of Services actually performed may be determined by reference to the applicable Service Value Allocation in Schedule 1. The Service Value Allocation is used to determine the value of Services actually performed and is independent of the timing or amount of invoices issued or payments made.

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Such amounts do not constitute an automatic penalty or fixed cancellation fee and remain subject to applicable law.

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15.4 Where the client terminates the Contract under this Section after the statutory withdrawal period, the amount properly payable for Services performed up to the effective termination date may be determined by reference to the applicable Service Value Allocation in Schedule 1. The applicable allocation will be used to determine the proportionate value of the Services actually provided up to the effective termination date.

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15.5 Where the client has paid more than the amount properly due for Services actually performed and any costs that may lawfully be charged, Studio Bagnaschino will refund the excess without undue delay. Where the amount properly due exceeds the amount already paid, the outstanding amount remains payable, subject to applicable law.

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15.6 Where the amount properly due exceeds the amount already paid, the outstanding amount remains payable.

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15.7 Studio Bagnaschino will not describe an initial payment as automatically "non-refundable" where doing so would conflict with the client's statutory rights.

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15.8 Termination of a project does not affect rights and obligations which by their nature are intended to survive termination, including intellectual-property rights, confidentiality, liability provisions and payment obligations relating to Services already performed.

16. CANCELLATION AND TERMINATION OF ADD-ONS AND ADDITIONAL ROOMS

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16.1 The statutory right of withdrawal applies to independently purchased Add-Ons and Additional Rooms where the client is a consumer and the relevant purchase constitutes a distance contract or other transaction for which a statutory right of withdrawal applies.

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16.2 The purchase of an Add-On or Additional Room does not automatically constitute a waiver of the statutory right of withdrawal.

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16.3 If the client expressly requests that work on an Add-On or Additional Room begins during the statutory withdrawal period, the requirements and consequences set out in Section 4 apply, including the requirement for an express request for early commencement and the possible obligation to pay proportionately for Services actually provided before withdrawal.

16.4 If the client terminates an Add-On or Additional Room after work has commenced, Studio Bagnaschino may charge for work properly performed and reasonable costs properly incurred up to termination, subject to applicable consumer law.

17. TERMINATION BY STUDIO BAGNASCHINO

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17.1 Studio Bagnaschino may suspend or terminate the Contract where reasonably necessary because of:

  • repeated non-payment;

  • a material breach of the Contract by the client;

  • failure to provide information necessary for the Services;

  • prolonged failure to provide required approvals or feedback;

  • abusive, threatening or discriminatory behaviour;

  • conduct that materially prevents Studio Bagnaschino from reasonably performing the Services; or

  • circumstances making performance objectively impossible.

 

17.2 Where reasonably possible, Studio Bagnaschino will give the client an opportunity to remedy a breach before termination.

This does not apply where immediate suspension or termination is reasonably necessary because of serious misconduct, unlawful conduct, threats, or other circumstances where giving an opportunity to remedy would be unreasonable.

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17.3 If Studio Bagnaschino terminates the Contract for reasons attributable to the client, the client remains responsible for Services properly performed up to termination and any other amounts lawfully due under the Contract.

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17.4 Where Studio Bagnaschino terminates the Contract for reasons not attributable to the client, Studio Bagnaschino will refund any amount paid for Services that have not been performed, subject to any amount properly due for Services already performed and any mandatory legal rights and obligations.

18. INTELLECTUAL PROPERTY AND USE OF PROJECT MATERIALS

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18.1 Studio Bagnaschino retains all copyright and other intellectual-property rights in original Work created by Studio Bagnaschino in connection with the Services, unless those rights are expressly transferred to the client in a separate written agreement.

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18.2 "Work" includes, without limitation, design concepts, layouts, floor plans, drawings, sketches, mood boards, material boards, colour palettes, product selections, presentations, 3D models, 3D model views, visualisations, renderings, and other original creative or design materials created by Studio Bagnaschino.

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18.3 Payment for the Services does not transfer copyright or other intellectual-property rights in the Work to the client. Upon full payment of the applicable Services, the client receives a non-exclusive, non-transferable and non-sublicensable licence to use the final Deliverables for the client's own private residential purposes in connection with the project for which they were created.

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Where the client validly exercises the statutory right of withdrawal after expressly requesting early commencement and Studio Bagnaschino is entitled to retain a proportionate amount for Services actually provided before withdrawal, the client receives, to the extent applicable, a limited licence to use the completed project materials corresponding to the Services for which payment has properly been retained, solely for the client's own private residential purposes in connection with the project for which those materials were created.

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No licence is granted in respect of Work for which no payment is due or which has not been provided, except to the extent otherwise required by mandatory law.

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18.4 The licence granted to the client permits the client to:

  • use the Deliverables to implement the interior design;

  • share the Deliverables with contractors, installers, suppliers and other professionals where reasonably necessary to implement the project;

  • retain copies for personal records; and

  • publish or share images of the completed interior or the design publicly, including on social media or other online platforms, without requiring prior permission from Studio Bagnaschino, provided that the client does not falsely represent Studio Bagnaschino's original Work as the client's own professional design work.

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18.5 The client may not, without Studio Bagnaschino's prior written permission:

  • resell the Deliverables;

  • commercially license the Deliverables;

  • reproduce the design as a service for third parties;

  • use the Deliverables as a template for unrelated commercial projects;

  • sublicense the Deliverables;

  • represent Studio Bagnaschino's original Work as the client's own professional design work; or

  • systematically reproduce or distribute Studio Bagnaschino's design materials beyond the project for which they were created.

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18.6 Studio Bagnaschino retains the right to use and reproduce its own Work for its professional portfolio, website, social media, presentations, case studies, awards, publications and other marketing or promotional purposes, including after Project Completion, provided that such use does not disclose the client's confidential or identifying personal information.

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18.7 The right described in Section 18.6 applies to Studio Bagnaschino's own Work, including mood boards, material boards, colour palettes, floor plans, design presentations, 3D models, 3D model views, visualisations, renderings and other original design materials created by Studio Bagnaschino. Studio Bagnaschino may use such Work without obtaining separate permission from the client, provided that the Work is presented in a manner that does not unnecessarily identify the client or the location of the property.

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18.8 Client Materials remain the property of the client or their respective rights holders. "Client Materials" include photographs, videos, floor plans, measurements, documents, reference images, personal photographs and other materials supplied by the client. The client grants Studio Bagnaschino a limited, non-exclusive right to use Client Materials solely to the extent reasonably necessary to perform the Services.

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18.9 Studio Bagnaschino will not publicly publish or use Client Materials for portfolio, marketing or promotional purposes unless the client has separately given permission for such use or another lawful basis for such use applies.

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18.10 In particular, identifiable photographs or videos of the client's actual home, including before-and-after photographs taken or supplied by the client or photographs that could reasonably identify the client's residence, will not be used for Studio Bagnaschino's portfolio, website, social media or other public marketing purposes without the client's separate consent. Such consent may be requested and provided by email or another appropriate written means.

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18.11 Where the client grants permission for the use of identifiable photographs, videos or other Client Materials for portfolio or marketing purposes, the permission applies only to the use expressly agreed with the client and does not transfer ownership of those materials to Studio Bagnaschino.

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18.12 Third-party materials included in the Deliverables, including supplier photographs, product images, product descriptions, trademarks, logos, textures, fonts and other copyrighted or proprietary materials, remain the property of their respective owners. Studio Bagnaschino does not transfer or grant rights in such third-party materials beyond any rights Studio Bagnaschino is legally entitled to provide.

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18.13 The client is responsible for complying with any applicable third-party licence or usage restrictions when using or publishing third-party materials included in the Deliverables.

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18.14 The client warrants that they have the necessary rights or permissions to provide Client Materials to Studio Bagnaschino for use in connection with the Services.

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18.15 Where the client publishes or shares Studio Bagnaschino's Work publicly, the client is encouraged to credit Studio Bagnaschino as the designer where reasonably possible. Where technically possible and appropriate, the client should tag or mention Studio Bagnaschino when publishing the Work on social media.

19. PORTFOLIO, MARKETING AND TESTIMONIALS

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19.1 Studio Bagnaschino may wish to showcase completed projects in its portfolio and marketing materials.

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19.2 Because Clients Materials may reveal information about a client's private home, Studio Bagnaschino will obtain the client's separate, affirmative permission before publicly publishing identifiable photographs, videos or other identifiable visual material of the client's home address for portfolio or marketing purposes, unless another lawful basis for publication applies. Silence, failure to respond or acceptance of these Terms does not constitute consent to portfolio publication.2

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19.3 A client's decision not to permit portfolio use does not affect the Services, price or quality of the project.

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19.4 Where the client voluntarily provides a testimonial or review specifically for Studio Bagnaschino's marketing purposes, Studio Bagnaschino may use that testimonial for marketing purposes subject to any conditions agreed with the client.

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19.5 Any consent given for portfolio photographs, testimonials or other marketing material may be withdrawn for future use by notifying Studio Bagnaschino in writing. Withdrawal does not necessarily require Studio Bagnaschino to recall or remove materials that have already been lawfully published or distributed, where removal is technically or legally impracticable.

20. CLIENT RESPONSIBILITIES

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20.1 The client is responsible for:

  • providing accurate Client Materials;

  • providing measurements and information required for the project;

  • obtaining landlord, building-management or other permissions where necessary;

  • checking planning, building, structural and technical requirements;

  • obtaining professional technical verification where appropriate;

  • engaging qualified contractors and installers;

  • checking supplier information before purchasing;

  • making final purchasing decisions;

  • obtaining required permits or approvals;

  • implementing the design safely and lawfully; and

  • making timely decisions and providing feedback reasonably required to progress the project.

 

Studio Bagnaschino does not assume these responsibilities merely by providing design recommendations.

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20.2 The Client is responsible for providing, in a timely manner, all information, documentation, measurements, feedback, approvals and other cooperation reasonably required by Studio Bagnaschino to perform the Services.

If the Client delays in providing required information, feedback, approvals or other cooperation, the project timeline may be extended accordingly. Studio Bagnaschino will make reasonable efforts to remain flexible and accommodate Client delays where possible. However, a Client delay does not entitle the Client to expect the original project deadline to remain unchanged.

Where Client delays affect the planned workflow, Studio Bagnaschino may adjust subsequent phase dates and delivery dates accordingly.

21. LIABILITY

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21.1 Studio Bagnaschino will perform the Services with the reasonable care and skill that may reasonably be expected from a professional interior design service of this nature.

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21.2 Studio Bagnaschino is responsible for its own performance of the Services, subject to the limitations permitted by applicable law.

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21.3 Studio Bagnaschino is not responsible for damage, delay, loss or additional costs caused by:

  • inaccurate or incomplete information supplied by the client;

  • incorrect measurements supplied by the client;

  • failure by the client to obtain appropriate technical verification;

  • decisions made by the client against professional recommendations;

  • contractors, installers, manufacturers or suppliers;

  • products purchased by the client;

  • construction, renovation or installation work;

  • manufacturing defects;

  • incorrect installation;

  • changes in supplier prices or availability;

  • events outside Studio Bagnaschino's reasonable control; or

  • the client's failure to follow reasonable implementation guidance.

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21.4 Design proposals, layouts, elevations, dimensional guidance and visualisations are not a substitute for architectural, engineering, structural, electrical, plumbing or other specialist technical advice.

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21.5 Where a Deliverable contains dimensional information, the client and relevant professional responsible for implementation must verify all dimensions against actual site conditions before fabrication, ordering or installation.

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21.6 Studio Bagnaschino is not responsible for technical incompatibilities, structural problems, manufacturing discrepancies or installation problems arising from the implementation of the design by third parties where Studio Bagnaschino was not responsible for that implementation.

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21.7 Limitation of liability

To the fullest extent permitted by applicable law, Studio Bagnaschino's liability for direct damage caused by an attributable failure to perform the Contract will be limited to the amount actually paid by the client for the specific Services giving rise to the claim, with a maximum of the total amount paid by the client under the relevant Contract.

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21.8 The limitation in Section 20.7 does not apply to the extent that liability cannot legally be limited or excluded, including where applicable liability arising from:

  • death or personal injury caused by Studio Bagnaschino's conduct;

  • intentional acts or omissions;

  • deliberate recklessness or gross negligence to the extent limitation is prohibited by law;

  • fraud or fraudulent misrepresentation; or

  • other liability that cannot legally be excluded or limited.

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21.9 To the fullest extent permitted by law, Studio Bagnaschino is not liable for indirect or consequential loss, loss of profit, loss of business opportunity or other consequential economic loss, except where such exclusion is not permitted by mandatory law.

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21.10 Nothing in these Terms excludes or limits mandatory statutory rights or remedies available to a consumer.

22. FORCE MAJEURE

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22.1 Studio Bagnaschino is not liable for delay or inability to perform caused by circumstances beyond its reasonable control.

Such circumstances may include, where applicable:

  • serious illness;

  • incapacity;

  • internet or telecommunications failures;

  • significant software or platform failures;

  • cyber incidents;

  • power failures;

  • natural disasters;

  • government measures;

  • war or civil unrest;

  • strikes or other major disruptions;

  • serious third-party service failures; or

  • other circumstances that Studio Bagnaschino could not reasonably prevent.

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22.2 Studio Bagnaschino will inform the client within a reasonable period where a force majeure event materially affects the project.

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22.3 Where the delay becomes substantial, the parties will seek to agree a reasonable revised schedule or, where continued performance is no longer reasonably possible, an appropriate termination arrangement subject to applicable law.

23. COMPLAINTS

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23.1 If the client believes that the Services do not comply with the Contract or that a Deliverable contains a defect or other failure for which Studio Bagnaschino is legally responsible, the client should contact Studio Bagnaschino as soon as reasonably possible and provide a clear description of the complaint.

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23.2 Complaints should preferably be submitted by email so that the issue can be properly documented.

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23.3 Studio Bagnaschino will review the complaint and respond within a reasonable period, normally within fourteen (14) days.

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23.4 If a substantive complaint requires additional investigation, Studio Bagnaschino will inform the client of the expected response period.

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23.5 Nothing in this complaints procedure prevents a consumer from exercising statutory rights or bringing a claim before a competent court.

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23.6 Unless expressly stated otherwise, Studio Bagnaschino is not affiliated with a specific alternative dispute-resolution body or sectoral complaints board.

24. CONFIDENTIALITY AND DATA PROTECTION

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24.1 Studio Bagnaschino will treat information received from the client as confidential where its nature reasonably requires confidentiality, subject to legal obligations and the need to provide the Services.

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24.2 Studio Bagnaschino processes personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR).

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24.3 Further information about the processing of personal data is provided in the Studio Bagnaschino Privacy Policy: https://www.studiobagnaschino.com/privacy-policy

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24.4 The Privacy Policy forms a separate document and does not replace these Terms.

25. GOVERNING LAW AND CONSUMER JURISDICTION

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25.1 The Contract is governed by Dutch law, without prejudice to any mandatory consumer-protection provisions that apply to the client under applicable EU or national law.

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25.2 Where the client is a consumer habitually resident in another EU Member State and mandatory consumer-protection provisions of that Member State apply to the Contract, those mandatory provisions remain applicable notwithstanding the choice of Dutch law.

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25.3 Nothing in these Terms deprives a consumer of any right to bring proceedings before a court that has jurisdiction under mandatory applicable EU or national law.

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25.4 Where Dutch courts have jurisdiction, proceedings may be brought before the competent Dutch court in accordance with applicable Dutch procedural law.

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25.5 Where applicable EU consumer jurisdiction rules give the consumer the right to bring proceedings in the Member State of their habitual residence, those rights are not excluded by these Terms.

26. CHANGES TO THESE TERMS

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26.1 Studio Bagnaschino may update these Terms from time to time to reflect changes in legislation, business operations, technology or Services.

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26.2 The version of the Terms accepted by the client when the Contract was concluded applies to that Contract, unless a change is required by law or otherwise validly agreed between the parties.

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26.3 Changes to these Terms do not automatically alter existing project fees, Deliverables, payment obligations or other material contractual terms.

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26.4 The latest version of these Terms will be identified by its "Last updated" date.

27. SEVERABILITY

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If any provision of these Terms is found to be invalid, unenforceable or contrary to mandatory law, that provision will be interpreted or limited to the extent necessary to make it legally valid where possible.

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If this is not possible, the relevant provision will be treated as severed from the Contract to the extent of its invalidity, without affecting the validity of the remaining provisions.

28. NO WAIVER

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Failure by Studio Bagnaschino to enforce a contractual right immediately does not constitute a waiver of that right.

A waiver is effective only where expressly given in writing and only in relation to the specific matter for which it is given.

29. NOTICES

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29.1 Formal project communications, including notices concerning cancellation, withdrawal, termination, complaints, scope changes and contractual amendments, should be sent by email to the email address designated by Studio Bagnaschino for client communication. A statutory withdrawal may also be exercised through the withdrawal function made available on Studio Bagnaschino's website or by any other method permitted by applicable law.

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29.2 The client is responsible for ensuring that Studio Bagnaschino has the client's current email address.

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29.3 Where the law requires a particular form or method of communication, that statutory requirement takes precedence.

30. ENTIRE AGREEMENT

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The Assignment Agreement, the applicable Assignment Details Letter, any agreed written project amendments, these Terms and the applicable package description together constitute the agreement between Studio Bagnaschino and the client concerning the Services.

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The Assignment Agreement governs the general contractual relationship between the parties. The Assignment Details Letter governs the project-specific scope and commercial details of the Services. Where a later written amendment expressly changes a project-specific term, that amendment takes precedence over the earlier project-specific term to the extent of the amendment.

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Any previous discussions, proposals or representations relating to the Services are superseded to the extent that they conflict with the final written Contract.

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Nothing in this section excludes liability for fraudulent misrepresentation or any other liability that cannot legally be excluded.

31. CONSUMER RIGHTS

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Nothing in these Terms is intended to exclude, restrict or waive any mandatory right granted to a consumer under applicable Dutch, European Union or other mandatory applicable law.

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Where a provision of these Terms conflicts with a mandatory statutory consumer protection, the mandatory statutory provision prevails to the extent of the conflict.

Studio Bagnaschino

Online Interior Design Studio

Oude Doelen 7

1211 CH Hilversum

Netherlands

KvK: 88835219

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