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Terms & Conditions

Last updated: October 2025

Welcome to Studio Bagnaschino. We’re delighted to help you create a calm, intentional home through our online interior design services.
These Terms of Service (“Terms”) explain how we work, what’s included, and what you agree to when engaging our services.
By signing a service agreement or completing a booking, you confirm that you’ve read and accepted these Terms.

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1. OVERVIEW​

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Studio Bagnaschino (“we”, “us”, “our”) provides online interior design services (“Services”) to clients (“you”, “the client”) through digital consultations, visual presentations, and design documentation.


Our services are offered in different design packages (SnapSketch, The Intentional Rental, The Intentional Home, and The Intentional Office) as described on our website or in your service agreement.​

2. DEFINITIONS

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  • Design Alignment Call: A free 20-minute pre-project video meeting to clarify design needs and explore package suitability. 

  • SnapSketch: A quick, single-room digital sketch service requiring full payment upfront.

  • The Intentional Rental & The Intentional Office: 2-phase design packages with deposit and staged payments.

  • The Intentional Home: Comprehensive 3-phase home design package with staged payments.

  • ​Additional Room: Extra room added to The Intentional Rental or The Intentional Home packages.

  • Add-Ons: Extra digital sketch, extra 3D rendering, extra revision, extra custom designs.

  • Contract: The agreement between you and Studio Bagnaschino for the Services.

  • Work: All design work, deliverables, sketches, and related outputs created for you.

3. CONTRACT FORMATION AND RIGHT OF WITHDRAWAL

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3.1 A contract becomes binding when you sign our design agreement (for multi-phase packages) or when full payment is made (for SnapSketch, Add-Ons, or Additional Rooms). The Design Alignment Call is free and does not create a contract.

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3.2 You have a 14-day right of withdrawal under EU consumer law. If retained, the 14-day period begins on the date the design agreement is signed. See Section 8 for details.

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3.3 You may choose to waive your 14-day right if you wish for work to start immediately. To do so, you must tick the checkbox on your design agreement that states: “I request Studio Bagnaschino to begin work immediately and acknowledge that I lose my 14-day right of withdrawal under EU consumer law”.

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3.4 If you choose to waive your 14-day right of withdrawal, the deposit becomes immediately non-refundable.

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3.5 After the 14-day withdrawal period (or once work has started), no cancellations or refunds are possible, as each design service is custom-created for you.

4. SERVICES AND DELIVERABLES

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4.1 Studio Bagnaschino provides digital interior design services as described in the selected package; the scope of which is clearly outlined on the website or in your signed service agreement.

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4.2 You agree to provide accurate measurements, photos, and information on time. Delays in communication or approvals may affect delivery timelines.

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4.3 Delivery timelines are estimates and may vary based on scope and your responsiveness.

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4.4. Studio Bagnaschino offers design concepts and recommendations only. Studio Bagnaschino does not provide renovation management, contractor sourcing, procurement, or installation services. You remain responsible for engaging and managing tradespeople, contractors, on-site work, and purchasing furniture, finishes, and accessories.

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4.5 If in-person consultations or meetings occur, they are for design discussion purposes only and do not include site management or supervision of renovation works.​

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4.6 The Intentional Rental, The Intentional Home and The Intentional Office include a defined number of design revisions, as detailed in Section 7 (Revisions). The SnapSketch package does not include revisions. Any additional revisions requested beyond those included are subject to an additional fee of €75 per revision, payable within seven (7) days of the invoice date.

5. PAYMENT TERMS

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5.1 SnapSketch: Full payment is required at registration. Work starts immediately after payment.


5.2 The Intentional Rental and The Intentional Office:  50% deposit paid online during registration; the remaining 50% after Phase 1 presentation. Payment for each invoice is due within 7 days of issue.


5.3 The Intentional Home:  40% deposit at registration, 30% after Phase 1, and 30% after Phase 2. Payment for each invoice is due within 7 days.


5.4 Add-Ons: Payment due within 7 days of invoice receipt.

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5.5 Additional Rooms:​ You may upgrade your project at any time, subject to the following terms:

 

The Intentional Home (1 Room project)

  • Upgrade to 2-room package: €2.250 incl. VAT.

  • Additional rooms beyond 2: €550 each incl. VAT.

 

Package top-up fee (from 1-room to 2-room package = €1000,-):

  • If requested during onboarding or Phase 1, 40% (€400,-) of the top-up fee is invoiced immediately; the remaining 60% is added to the Phase 2 invoice (30% = €300,-) and the Phase 3 invoice (30% = €300,-).

  • If requested during Phase 2, 70% (€700,-) of the top-up fee is invoiced immediately; the remaining 30% (€300,-) is added to the Phase 3 invoice.

  • If requested during Phase 3, the full top-up fee (€1,000,-) is invoiced immediately.

 

Additional Rooms Fee:

  • If additional rooms are added at registration, their fee will be added to the package total, and invoicing will follow the same staged payment terms as the selected package.

  • If additional rooms are added after the project has started, the full fee for each additional room will be invoiced immediately, and payment is due within seven (7) days of the invoice date.

 

The Intentional Rental (1 Room project)

  • Upgrade to a 2-room project: You must first upgrade to the 2-room package (€1.150,- incl. VAT).

  • Additional Rooms fee beyond 2: €350,- per additional room, including VAT.

 

Package top-up fee (from 1-room to 2-room package = €450,-):

  • If requested during onboarding or Phase 1, 50% (€225,-) of the top-up fee is invoiced immediately; the remaining 50% (€225,-) is added to the Phase 2 invoice.

  • If requested during Phase 2, the full top-up fee (€450,-) is invoiced immediately.

 

Additional Rooms Fee: 

  • If additional rooms are added at registration, their fee will be added to the package total, and invoicing will follow the same staged payment terms as the selected package.

  • ​If additional rooms are added after the project has started, the full fee for each additional room will be invoiced immediately, and payment is due within seven (7) days of the invoice date.


5.6 Payments via specified methods in the contract or invoice.


5.7 Late payments may result in suspension of services until payment is received.


5.8 All prices are inclusive of VAT (BTW) unless stated otherwise.

6. DESIGN ALIGNMENT CALL

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6.1 The Design Alignment Call is a free 20-minute video consultation offered to potential clients considering one of the following services: The Intentional Rental, The Intentional Home, or The Intentional Office. It is not a standalone design consultation and does not include personalised design advice.


6.2 The purpose of the Design Alignment Call is to clarify the client’s needs, assess whether the studio’s services are a good fit, and recommend next steps. Any recommendations are non-binding and purely indicative.


6.3 You may cancel or reschedule your appointment free of charge by providing at least 24 hours’ notice prior to the scheduled time.


6.4 If you cancel or miss the appointment with less than 24 hours’ notice, and no exception is agreed, the studio reserves the right to refuse further free calls. Future sessions may require a paid Design Alignment Call (€75), at Studio Bagnaschino’s discretion.


6.5 Studio Bagnaschino may, at its sole discretion, decline to rebook or prioritise new appointments for clients who miss or cancel multiple calls without timely notice.​

7. REVISIONS

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7.1 A revision is a major change to the approved design plan, without altering the overall style or direction. Example: Altering a proposed floor plan layout.

7.2 Not considered a revision: Changing the entire design style (e.g. switching from modern to vintage).

7.3 The number of included revisions depends on your selected package and is stated in your service agreement.​

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7.4 SnapSketch: The SnapSketch package does not include revisions. The service is intended as a one-time, concept-based sketch proposal. Revisions, modifications, or additional sketches are not available as add-ons. If you wish to develop the concept further, you may upgrade to another design package.

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7.5 The Intentional Rental and The Intentional Office: To keep the process smooth and efficient, one (1) revision is included in your package. You may request a revision after either the Phase 1 presentation or the Phase 2 presentation.

Revisions accepted in Phase 1 (one of the following):

  • Adjusting the colour scheme.

  • Updating the material board.

  • Modifying the floor plan layout.

  • Refining the design proposal.

  • Adjusting the lighting concept.

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Revisions not accepted in Phase 1:

  • Changing the overall design style or direction.

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Revisions accepted in Phase 2:

  • Updating up to 50% of the shopping list.

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Revisions not accepted in Phase 2:

  • Changes to, or creation of new, hand-drawn digital renderings.

  • Changes to Phase 1 designs.

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Important:

  • Once Phase 1 is approved and the Phase 2 invoice is paid, changes to previous designs can no longer be made.

  • Additional revisions beyond those included may be requested as an add-on service for €75 per revision, invoiced separately and payable within seven (7) days of the invoice date.

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7.6 The Intentional Home: To maintain a smooth and efficient process, two (2) revisions are included in your package. You may request a revision after each Phase presentation.

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Phase 1

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Revisions accepted (one of the following):

  • Adjusting the colour scheme.

  • Updating paint, materials, finishes.

  • Modifying the floor plan layout.

  • Adjusting the lighting plan proposal.

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Revisions not accepted:

  • Changing the overall design style or direction.

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Phase 2

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Revisions accepted (one of the following):

  • Refining the furniture proposal.

  • Adjusting finishes proposal.

  • Modifying textiles and window treatment proposal.

  • Changing the lighting proposal.

  • Updating the accessories proposal.

  • Altering a custom design.

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Revisions not accepted:

  • Changes to Phase 1 designs.

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Phase 3

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Revisions accepted (one of the following):

  • Updating up to 50% of the shopping list

  • Adjusting the lighting plan

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Revisions not accepted:

  • Altering any other technical drawing beyond the lighting plan

  • Changes to Phase 1 and Phase 2 designs

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Important:

  • Once Phase 1 is approved and the Phase 2 invoice is paid, changes to previous designs can no longer be made.

  • Once Phase 2 is approved and the Phase 3 invoice is paid, changes to previous designs can no longer be made.

  • Additional revisions beyond those included may be requested as an add-on service for €75 per revision, invoiced separately and payable within seven (7) days of the invoice date.

8. CANCELLATION AND REFUND POLICY

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General Note: The following rules apply regardless of whether payment is made on time.

 

8.1 SnapSketch: 

  • Full payment required upfront.

  • The service begins immediately upon payment; no refund is possible.

  • The 14-day right of withdrawal does not apply, as the service is fully performed immediately after purchase.

 

8.2 The Intentional Rental, The Intentional Office, and The Intentional Home:

  • A deposit is required to begin the service.

  • In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of signing the design agreement, provided Studio Bagnaschino has not yet started the service.

  • The deposit is refundable only if you cancel within 14 days of signing the design agreement and before any work begins.

  • If you retain your 14-day right of withdrawal, the project will start 14 days after the design agreement date. 

  • Once Studio Bagnaschino has started work on your project, the right of withdrawal no longer applies.

  • You may choose to waive your 14-day right of withdrawal if you wish for work to start immediately. To do so, you must tick the checkbox on your design agreement that states: "I request Studio Bagnaschino to begin work immediately and acknowledge that I lose my 14-day right of withdrawal under EU consumer law".

  • If you waive your 14-day right of withdrawal, the deposit becomes immediately non-refundable.

  • After the 14-day withdrawal period (or once work has started), no cancellations or refunds are possible, as each design service is custom-created for you.

 

8.3 Add-On Services:

  • Payable within seven (7) days of invoice receipt.

  • Once paid. or once work has started, no modifications or refunds are possible.

  • If the Add-On Service is purchased independently, the 14-day right of withdrawal is automatically waived, and service begins immediately upon payment.

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8.4 Package Upgrades and Additional Rooms:

  • If you booked a 1-room package for The Intentional Rental or The Intentional Home and decide to upgrade to a 2-room or 1 open-plan package during the project (see Section 5), the top-up fee is non-refundable, as design work has already begun.

  • When additional room(s) are requested after the project has started, the full fee for each additional room will be invoiced immediately, due within seven (7) days of the invoice date, and is non-refundable, as work on the project has already commenced.

  • If additional rooms are added at registration, their fee will be added to the total package price, and invoicing will follow the same staged payment terms as the selected package. In such cases, the standard cancellation and refund policy of that package applies.

 

8.5 All cancellations must be submitted in writing. Approved refunds (if any) are processed within 14 days.

9. INTELLECTUAL PROPERTY RIGHTS

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9.1 All intellectual property rights in designs, sketches, and deliverables remain the property of Studio Bagnaschino until full payment is received.


9.2 Upon full payment, you receive a non-exclusive license to use the designs for personal purposes only.


9.3 Studio Bagnaschino retains the right to use any anonymised or generalised project visuals for marketing, promotion, website, social media, portfolio, and other communication purposes.


9.4 Client Testimonials and Images: by providing feedback, testimonials, or photographs during or after the project, you grant Studio Bagnaschino a non-exclusive, royalty-free, worldwide license to use this content for marketing and promotional purposes, including on our website, social media, and other communication tools. You may request removal at any time by notifying Studio Bagnaschino in writing.

10. PROHIBITED ACTIVITIES

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By using our Services, you agree not to:

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  • Resell, distribute, or reproduce Studio Bagnaschino’s designs or documents without permission.

  • Misrepresent our work as your own or another designer’s.

  • Use our visuals, mood boards, or layouts for projects not covered by your signed agreement.

  • Copy or reproduce designs from other clients or from our website.

  • Harass, abuse, or disrespect any team member during communication.

  • Engage in fraudulent, unlawful, or misleading conduct in connection with your project.

 

Violations may result in immediate termination of the project without refund.

11. LIABILITY

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11.1 Studio Bagnaschino performs services with professional care, but cannot guarantee outcomes dependent on third parties (e.g. suppliers, tradespeople).


11.2 Studio Bagnaschino is not liable for any loss, damage, or delays caused by third parties, client actions, or force majeure events.


11.3 Studio Bagnaschino is not liable for any renovation, construction, procurement, or installation works carried out by third parties or the client’s appointed contractors.

12. CONFIDENTIALITY AND DATA PROTECTION

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12.1 We treat your data confidentially and process it only for the purpose of providing our services.


12.2 We comply with the General Data Protection Regulation (GDPR). For more info, please see our Privacy Policy.

13. GOVERNING LAW AND JURISDICTION

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13.1 These Terms and all contracts with Studio Bagnaschino are governed by Dutch law.


13.2 any disputes shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

14. UPDATES

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14.1 We may update these Terms occasionally to reflect changes in law or operations.


14.2 The “Last updated” date at the top indicates the latest revision.


14.3 Continued use of our services implies acceptance of the updated Terms.

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