8. CANCELLATION AND REFUND POLICY

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General Note: The following rules apply regardless of whether payment is made on time.

8.1 SnapSketch: 

• Full payment required upfront.

• The service begins immediately upon payment; no refund is possible.

• By purchasing SnapSketch, you expressly request immediate performance of the service and acknowledge that you thereby waive your statutory 14-day right of withdrawal.

8.2 The Intentional Rental, The Intentional Office, and The Intentional Home:

• A deposit is required to begin the service.

• In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of signing the design agreement, provided Studio Bagnaschino has not yet started the service.

• The full refund of the deposit is possible only if you cancel within 14 days of signing the design agreement and before any work begins.

• If you retain your 14-day right of withdrawal, the project will start 14 days after the design agreement date. ​

• If you waive your 14-day right of withdrawal, the project starts immediately and the full refund of the deposit is not possible.

  • You may choose to waive your 14-day right of withdrawal if you wish for work to start immediately. To do so, you must tick the checkbox on your design agreement that states: "I request Studio Bagnaschino to begin work immediately and acknowledge that I lose my 14-day right of withdrawal under EU consumer law".

• If the agreement is terminated after the statutory 14-day withdrawal period, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.

8.3 Add-On Services:

• Payable within seven (7) days of invoice receipt.

• If the Add-On Service is purchased independently, the 14-day right of withdrawal is automatically waived, and service begins immediately upon payment.

• If you wish to terminate the Add-On Service once work has started, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.

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8.4 Package Upgrades:

• If you booked a 1-room package for The Intentional Rental or The Intentional Home and decide to upgrade to a 2-room or 1 open-plan package during the project (see Section 5), a top-up fee will be invoiced to you as stated in section 5.5.

• If you wish to terminate this service once work has started, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.

8.5 Additional Rooms:

• When additional room(s) are requested after the project has started, the full fee for each additional room will be invoiced immediately and it is due within seven (7) days of the invoice date.

• If you wish to terminate the service for one or more additional rooms, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.

• If additional rooms are added at registration, their fee will be added to the total package price, and invoicing will follow the same staged payment terms as the selected package. In such cases, the standard cancellation and refund policy of that package applies.

8.6 To exercise the right of withdrawal, you must notify Studio Bagnaschino of your decision to withdraw from the agreement within the stated period via a clear statement (e.g., by email or post). Approved refunds (if any) are processed within 30 days.

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8.7 Studio Bagnaschino reserves the right to suspend or terminate the agreement with immediate effect in cases including, but not limited to, non-payment, repeated breach of obligations, or inappropriate or unprofessional behaviour. In such cases, Studio Bagnaschino is not obligated to provide any compensation.