Terms & Conditions
Last updated: May 2026
Welcome to Studio Bagnaschino. We’re delighted to help you create a calm, intentional home through our online interior design services.
These Terms of Service (“Terms”) explain how we work, what’s included, and what you agree to when engaging our services.
By signing a service agreement or completing a booking, you confirm that you’ve read and accepted these Terms.
1. OVERVIEW
Studio Bagnaschino (“we”, “us”, “our”) provides online interior design services (“Services”) to clients (“you”, “the client”) through digital consultations, visual presentations, and design documentation.
Our services are offered in different design packages (Design Direction, Complete Design) as described on our website or in your Assignment Agreement.
2. DEFINITIONS
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Design Alignment Call: A free 20-minute pre-project video meeting to clarify design needs and explore package suitability.
Design Direction & Complete Design: 2-phase design packages with deposit and staged payments. -
Additional Room: Extra room added to Design Direction or Complete Design packages.
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Add-Ons: Custom Kitchen System Design, Custom Built-in Cabinet Design, Additional Revision.
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Contract: The assignment agreement between you and Studio Bagnaschino for the Services.
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Work: All design work, deliverables, sketches, and related outputs created for you.
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Start of Work: any design-related activity including research, moodboard creation, sketches, layouts, client-specific concept development, 3D modelling, or presentation preparation
3. CONTRACT FORMATION AND RIGHT OF WITHDRAWAL
3.1 A contract becomes binding when you sign our design agreement (for multi-phase packages) or when full payment is made (for Add-Ons, or Additional Rooms). The Design Alignment Call is free and does not create a contract.
3.2 You have a statutory 14-day right of withdrawal under EU consumer law. This period starts on the date the contract is concluded.
If you request that services begin during the withdrawal period, we will only start work after you have explicitly consented to immediate performance and acknowledged that you will lose your right of withdrawal once the service has been fully performed or once performance has begun, to the extent permitted by law.
If you withdraw after performance has begun, you will be required to pay for services already provided up to the moment of withdrawal on a proportional basis.
See Section 8 for full cancellation and refund details.
4. SERVICES AND DELIVERABLES
4.1 Studio Bagnaschino provides digital interior design services as described in the selected package; the scope of which is clearly outlined on the website or in your signed assignment agreement.
4.2 You agree to provide accurate measurements, photos, and information on time. Delays in communication or approvals may affect delivery timelines.
4.3 The client is solely responsible for the accuracy of all measurements, plans, and information provided. Studio Bagnaschino is not liable for errors resulting from incorrect or incomplete client input.
4.4. Delivery timelines are estimates and may vary based on scope and your responsiveness. Timely delivery depends on client feedback and approvals. Delays in response may result in adjusted timelines.
4.5 Studio Bagnaschino offers design concepts and recommendations only. Studio Bagnaschino does not provide renovation management, contractor sourcing, procurement, or installation services. You remain responsible for engaging and managing tradespeople, contractors, on-site work, and purchasing furniture, finishes, and accessories.
4.6 Custom Kitchen System Design and Custom Built-in Cabinet Design Add-ons
Where purchased, the Custom Kitchen System Design and Custom Built-in Cabinet Design add-ons provide conceptual spatial planning, layout design, cabinetry configuration, elevations, dimensional guidance, and overall design direction only.
These add-ons do not include architectural services, engineering services, technical manufacturing drawings, fabrication files, structural calculations, contractor coordination, procurement, installation supervision, or construction management.
All final implementation, technical verification, site measurements, manufacturing feasibility, and execution must be reviewed and carried out by qualified contractors, kitchen suppliers, carpenters, joinery specialists, or other relevant professionals prior to commencement of any work.
4.7 If in-person consultations or meetings occur, they are for design discussion purposes only and do not include site management or supervision of renovation works.
4.8 The Design Direction and the Complete Design packages include a defined number of design revisions, as detailed in Section 7 (Revisions). Any additional revisions requested beyond those included are subject to an additional fee of €75 incl. VAT per revision, payable within seven (7) days of the invoice date.
4.9 Deliverables are deemed accepted unless the client raises written objections within seven (7) days after delivery. Failure to respond within this period constitutes acceptance of the delivered work. After acceptance, the deliverables are considered final for that phase.
4.10 Studio Bagnaschino is not a party to any agreement between you and external suppliers and bears no responsibility for their performance, pricing, availability, or delivery.
4.11 The Services are creative and subjective in nature. Studio Bagnaschino does not guarantee subjective aesthetic satisfaction, but will deliver services in accordance with the agreed scope and design direction.
5. PAYMENT TERMS
5.1 The Design Direction, and the Complete Design packages: 50% deposit due after registration and within fourteen (14) days of the invoice date; the remaining 50% after Phase 1 presentation and due within seven (7) days of the invoice date.
5.2 Add-Ons: Payment due within 7 days of invoice the date.
5.3 Additional Rooms and Package Upgrades:
You may upgrade your project at any time, subject to the following terms:
The Design Direction package
The Design Direction package is available for the following project sizes:
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1 room: €700,- incl. VAT
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2 rooms: €1.300,- incl. VAT
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Additional rooms beyond two (2) are priced at €450,- per room incl. VAT.
Upgrading the package from 1 room to 2 rooms:
The upgrade fee equals the difference between the current package price and the new package price.
Payment Terms for Upgrades:
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If the upgrade is requested before or during Phase 1, the upgrade fee will be divided according to the standard staged payment structure of the Design Direction package (50% / 50%).
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If the upgrade is requested during Phase 2, the full upgrade fee will be invoiced immediately.
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All invoices are due within seven (7) days of the invoice date.
Additional Rooms beyond two (2):
If the project already includes two (2) rooms and you wish to add further rooms, the additional room fee of €450,- per room incl. VAT will apply.
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If additional rooms are added at registration, their fee will be included in the project total and invoiced according to the standard staged payment structure.
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If additional rooms are added after the project has started, the full fee for each additional room will be invoiced immediately and payment is due within seven (7) days of the invoice date.
The Complete Design package
The Complete Design package is available for the following project sizes:
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1 room: €1.250,- incl. VAT
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2 rooms: €2.250,- incl. VAT
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3 rooms: €3.050,- incl. VAT
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Additional rooms beyond three (3) are priced at €600,- per room incl. VAT.
Upgrading the package:
If you wish to include additional rooms, the project will be upgraded to the corresponding package tier. The upgrade fee equals the difference between the current package price and the new package price.
Payment Terms for Upgrades:
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If the upgrade is requested before or during Phase 1, the upgrade fee will be divided according to the standard staged payment structure of the Complete Design package (50% / 50%).
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If the upgrade is requested during Phase 2, the full upgrade fee will be invoiced immediately.
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All invoices are due within seven (7) days of the invoice date.
Additional Rooms beyond three (3):
If the project already includes three (3) rooms and you wish to add further rooms, the additional room fee of €600,- per room incl. VAT will apply.
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If additional rooms are added at registration, their fee will be included in the project total and invoiced according to the standard staged payment structure.
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If additional rooms are added after the project has started, the full fee for each additional room will be invoiced immediately and payment is due within seven (7) days of the invoice date.
5.4 Payments via specified methods in the contract or invoice.
5.5 Late payments may result in suspension of services until payment is received.
5.6 All prices are inclusive of VAT (BTW) unless stated otherwise.
6. DESIGN ALIGNMENT CALL
6.1 The Design Alignment Call is a free 20-minute video consultation offered to potential clients considering one of the following services: Design Direction, Complete Design. It is not a standalone design consultation and does not include personalised design advice.
6.2 The purpose of the Design Alignment Call is to clarify the client’s needs, assess whether the studio’s services are a good fit, and recommend next steps. Any recommendations are non-binding and purely indicative.
6.3 You may cancel or reschedule your appointment free of charge by providing at least 24 hours’ notice prior to the scheduled time.
6.4 If you cancel or miss the appointment with less than 24 hours’ notice, and no exception is agreed, the studio reserves the right to refuse further free calls. Future sessions may require a paid Design Alignment Call (€75), at Studio Bagnaschino’s discretion.
6.5 Studio Bagnaschino may, at its sole discretion, decline to rebook or prioritise new appointments for clients who miss or cancel multiple calls without timely notice.
7. REVISIONS
7.1 A revision is a major change to the approved design plan, without altering the overall style or direction. Example: Altering a proposed floor plan layout.
7.2 Not considered a revision: Changing the entire design style (e.g. switching from modern to vintage).
7.3 The number of included revisions depends on your selected package and is stated in your service agreement.
7.4 The Design Direction package: one (1) revision is included in your package. You may request a revision after either the Phase 1 presentation or the Phase 2 presentation.
7.5 The Complete Design package: two (2) revisions are included in your package. You may request a revision after either the Phase 1 presentation or the Phase 2 presentation.
7.6 What is considered a revision:
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Design refinement within the agreed direction
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Adjustments to layout proposals
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Refinement of colour, material, or furniture selections
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Small to moderate updates within the existing design concept
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Clarification or optimisation of design decisions already presented
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Concept consistency
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All revisions remain within the approved design direction
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The overall style, concept, and spatial logic remain unchanged
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Revisions are focused on improvement, not redesign
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Applied to existing project deliverables
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Updates are applied to the relevant drawings, boards, or presentations
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Refinements are integrated into the existing design documentation
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No new design phases or concepts are created through a revision
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7.7 What is not considered a revision:
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A complete change of design style or concept direction
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Restarting or re-developing the design from scratch
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Creation of a new project phase
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Work outside the originally agreed project scope
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Changes to previously approved phases that fall outside revision boundaries
Important:
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Once Phase 1 is approved and the Phase 2 invoice is paid, changes to previous designs can no longer be made.
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Additional revisions beyond those included may be requested as an add-on service for €75 per revision, invoiced separately and payable within seven (7) days of the invoice date.
7.8 Client approval finality
Client approval of a design phase constitutes acceptance of that phase. Once a phase has been approved, any changes requested due to previously approved elements shall be treated as additional revisions or new work and may be subject to additional fees, unless otherwise agreed in writing.
8. CANCELLATION AND REFUND POLICY
General Note: The following rules apply regardless of whether payment is made on time.
8.1 The Design Direction, and the Complete Design packages:
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A deposit is required to begin the service.
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In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of signing the design agreement, provided Studio Bagnaschino has not yet started the service.
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The full refund of the deposit is possible only if you cancel within 14 days of signing the design agreement and before any work begins.
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If you retain your 14-day right of withdrawal, the project will start 14 days after the design agreement date.
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If you waive your 14-day right of withdrawal, the project starts immediately and the full refund of the deposit is not possible.
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You may choose to waive your 14-day right of withdrawal if you wish for work to start immediately. To do so, you must tick the checkbox on your design agreement that states: "I request Studio Bagnaschino to begin work immediately and acknowledge that I lose my 14-day right of withdrawal under EU consumer law".
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If the agreement is terminated after the statutory 14-day withdrawal period or after any work has started, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.
8.2 Add-On Services:
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Payable within seven (7) days of invoice receipt.
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If the Add-On Service is purchased independently, the 14-day right of withdrawal is automatically waived, and service begins immediately upon payment.
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If you wish to terminate the Add-On Service once work has started, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.
8.3 Package Upgrades:
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If you decide to upgrade your package during the project (see Section 5), a top-up fee will be invoiced to you as stated in section 5.5.
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If you wish to terminate this service once work has started, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.
8.4 Additional Rooms:
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When additional room(s) are requested after the project has started, the full fee for each additional room will be invoiced immediately and it is due within seven (7) days of the invoice date.
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If you wish to terminate the service for one or more additional rooms, any fees already paid will be settled based on the work completed, preparation time, and costs incurred up to the termination date. Any excess payments beyond the amount due for completed work will be refunded to you. Conversely, any outstanding amounts for work already performed will remain payable.
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If additional rooms are added at registration, their fee will be added to the total package price, and invoicing will follow the same staged payment terms as the selected package. In such cases, the standard cancellation and refund policy of that package applies.
8.5 To exercise the right of withdrawal, you must notify Studio Bagnaschino of your decision to withdraw from the agreement within the stated period via a clear statement (e.g., by email or post). Approved refunds (if any) are processed within 30 days.
8.6 Studio Bagnaschino reserves the right to suspend or terminate the agreement with immediate effect in cases including, but not limited to, repeated non-payment, breach of contractual obligations, abusive, discriminatory, threatening, or persistently uncooperative communication that prevents reasonable delivery of the services. In such cases, Studio Bagnaschino may terminate the agreement with immediate effect, without prejudice to payment for services already performed.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Studio Bagnaschino reserves the rights granted under the Copyright Act and other intellectual property laws. Copyright of the results of the assignment belongs to Studio Bagnaschino. Unless a separate written agreement is made regarding transfer of copyright, this right remains with Studio Bagnaschino.
9.2 Upon full payment, you receive a non-transferable, non-sublicensable license to use it.
9.3 Studio Bagnaschino may use project materials for its own publicity, promotion, and other commercial purposes unless the client explicitly objects in writing prior to publication.
9.4 If you publish or disclose the result of the assignment in any form, you must credit Studio Bagnaschino as the creator. For digital publications, including social media, you must tag or mention Studio Bagnaschino in a customary and technically possible way within the medium.
9.5 Client Testimonials and Images: by providing feedback, testimonials, or photographs during or after the project, you grant Studio Bagnaschino a non-exclusive, royalty-free, worldwide license to use this content for marketing and promotional purposes, including on our website, social media, and other communication tools. You may request removal at any time by notifying Studio Bagnaschino in writing.
10. PROHIBITED ACTIVITIES
By using our Services, you agree not to:
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Resell, distribute, or reproduce Studio Bagnaschino’s designs or documents without permission.
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Misrepresent our work as your own or another designer’s.
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Use our visuals, mood boards, or layouts for projects not covered by your signed agreement.
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Copy or reproduce designs from other clients or from our website.
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Harass, abuse, or disrespect any team member during communication.
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Engage in fraudulent, unlawful, or misleading conduct in connection with your project.
Violations may result in immediate termination of the project without refund.
11. LIABILITY
11.1 Studio Bagnaschino performs services with professional care, but cannot guarantee outcomes dependent on third parties (e.g. suppliers, tradespeople).
11.2 Studio Bagnaschino is not liable for any loss, damage, or delays caused by third parties, client actions, or force majeure events.
11.3 Studio Bagnaschino is not liable for any renovation, construction, procurement, or installation works carried out by third parties or the client’s appointed contractors.
11.4 All design proposals are conceptual and aesthetic in nature and do not constitute architectural, engineering, or technical advice. You remain responsible for verifying structural and technical feasibility with qualified professionals.
11.5 Studio Bagnaschino is not liable for errors, defects, construction issues, manufacturing discrepancies, installation problems, or technical incompatibilities arising from the execution or interpretation of design concepts, elevations, layouts, or dimensional guidance by third parties, contractors, suppliers, or manufacturers.
11.6 Limitation of liability: To the fullest extent permitted by law, Studio Bagnaschino’s total liability for any claim arising out of or related to the Services shall be limited to the total amount actually paid by the client for the specific phase or service giving rise to the claim. Liability for indirect damage, consequential loss, loss of profit, or loss of data is excluded.
12. CONFIDENTIALITY AND DATA PROTECTION
12.1 We treat your data confidentially and process it only for the purpose of providing our services.
12.2 We comply with the General Data Protection Regulation (GDPR). For more info, please see our Privacy Policy.
13. GOVERNING LAW AND JURISDICTION
13.1 Dutch law exclusively applies to this and other agreements between the parties.
13.2 Any disputes arising from the agreement fall under the exclusive jurisdiction of the court in the district where Studio Bagnaschino has its main office.
14. UPDATES
14.1 We may update these Terms occasionally to reflect changes in law or operations.
14.2 The “Last updated” date at the top indicates the latest revision.
14.3 Continued use of our services implies acceptance of the updated Terms.